Privacy Policy
This privacy policy is in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and free movement of these data (RGPD), to Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights (LOPDGDD), as well as in what is not contrary to the indicated regulations, to the Law Organic 15/1999, Protection of Personal Data (LOPD) and its implementing regulations, and/or those that may replace or update them in the future.
Our organization is committed to the privacy of your personal data. The personal data provided is necessary to provide our services and is treated in a lawful, fair and transparent manner, guaranteeing adequate security, including protection against unauthorized or illicit processing and against accidental loss, destruction or damage through application
of technical and organizational measures.
Through this document we want to offer you in a transparent and loyal manner all the necessary information regarding the processing of your personal data carried out by this organization.
I.- RESPONSIBLE FOR THE TREATMENT
IDENTITY: RUANO ENERGIA SL
CIF/NIF: B54935507
ADDRESS: CTRA. NACIONAL 332, KM 195, 03750 PEDREGUER (ALICANTE) PHONE: 966469187
E-MAIL: info@ruanoenergia.com
II.- RECIPIENTS OF PERSONAL DATA
1.- The personal data provided will not be transferred in any way unless so provided in the specific treatments.
2.- Optionally, for the contracting of cloud computing services and/or services for sending e-mails, communication, as well as other related computer services, personal data may be:
- Transferred to computer services companies located within the European Economic Area (EEA) or,
- Transferred to computer services companies located outside the EEA covered by the Privacy Shield, so they have adequate protection measures to guarantee the security of personal data. You can get more information by visiting this link: https://www.privacyshield.gov/welcome
3.- Optionally, to administrations and other organizations when required in compliance with legal obligations.
III.- LEGAL BASIS THAT LEGITIMATES THE PROCESSING OF PERSONAL DATA
In each specific processing of personal data we will inform you of the legal basis that legitimizes it.
IV.- RIGHTS
RIGHT OF ACCESS
It is the right to obtain from the data controller confirmation of whether or not they are processing personal data that concerns the interested party and, in such case, the right of access to personal data and the following information: the purposes of the processing, the categories of personal data. in question, the recipients or categories of recipients to whom the personal data were or will be communicated, the retention period or the criteria used to determine this period, the existence of the right to request from the controller the rectification or deletion of data. personal data or the limitation of processing of personal data relating to the interested party or to oppose such processing, the right to file a claim with the Spanish Data Protection Agency (AEPD), the existence, where appropriate, of automated decisions, including the preparation of profiles, when data is transferred to third countries the right to be informed of the appropriate guarantees applied.
RIGHT OF RECTIFICATION
It is the right to request rectification of your personal data if it is inaccurate, including the right to complete data that appears incomplete. It must be taken into account that when providing us with personal data
by any means, guarantees that they are true and accurate and undertakes to notify us of any changes or modifications thereof. Therefore, any damage caused by the communication of erroneous, inaccurate or incomplete information in the forms on the website will be the exclusive responsibility of the interested party.
RIGHT OF DELETION
It is the right to request the deletion of your personal data when, among other cases, they are no longer necessary for the purpose for which they were collected, or they are being processed in another way or you withdraw consent. It must be taken into account that deletion will not occur when the data is processed
personal data is necessary, among other cases, for the fulfillment of legal obligations or for the formulation, exercise or defense of claims.
RIGHT TO LIMITATION
It is the right to request the limitation of the processing of your personal data, which means that in certain cases you can ask us to temporarily suspend the processing of your personal data or to keep it beyond the time necessary when you may need it.
RIGHT TO WITHDRAW CONSENT
It is the right to withdraw the consent you have provided by checking “I have read and accept the privacy policy” at any time and as specified in the corresponding section “Exercise of rights” or in the specific treatment of commercial communications or Newsletter. It must be taken into account that this right will not take effect if, among other cases, the processing of personal data is necessary for compliance with a legal obligation, the execution and maintenance of a contractual relationship, or for the formulation, exercise or the defense of claims. Likewise, the withdrawal of consent will not have retroactive effects, that is, it will not affect the legality of the treatment based on consent prior to its withdrawal.
RIGHT TO PORTABILITY
It is the right to receive the personal data that concerns you and that you have provided to us, in a structured, commonly used and machine-readable format, and to transmit it to another person responsible, as long as: the treatment is based on your consent and is carried out by automated or computer means.
RIGHT OF OPPOSITION
It is the right to oppose the processing of your personal data based on our legitimate interest. We will not continue to process your personal data unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights and freedoms, or for the establishment, exercise or defense of claims.
RIGHT TO FILE A COMPLAINT WITH A SUPERVISORY AUTHORITY
If you consider that we treat your personal data incorrectly, you can contact us or you also have the right to file a claim with the Spanish Data Protection Agency (AEPD):
https://www.agpd.es/portalwebAGPD/index-ides-idphp.php
EXERCISE OF RIGHTS
You can exercise your rights by writing to the postal address indicated above or by emailing info@ruanoenergia.com, attaching in both cases a copy of your NIF/NIE/Passport or similar document.
V.- PROCESSING OF PERSONAL DATA.
GENERIC PROVISIONS
The personal data requested in each of the specific treatments are adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed, so the principle of data minimization is complied with.
The personal data requested in each of the specific treatments are strictly necessary; refusal to provide them would imply not being able to provide the requested service.
The communications of personal data provided for in each of the specific treatments are in some cases necessary for the execution and maintenance of a contract and in other cases for compliance with a legal obligation applicable to the person responsible for the treatment.
In the event that this website uses online chat software, provided as self-service to provide users with an adequate and quick response to common questions and to improve consumer services for the benefit of users who visit the website, The following data will be processed during the conversation with the “chat bot”: the IP address and other personal data entered in the conversation function of the “chat bot”.
The data collected will not be used to personally identify the website visitor, and will not be merged with personal data about the bearer of the pseudonym, unless the personal data is provided voluntarily when using the online chat.
The legal basis for this processing is set out in Article 6(1)(f) of the GDPR.
CONTACT FORM
Personal data will be processed to channel requests for information, suggestions and complaints from users or clients.
The legal basis that legitimizes the processing of personal data is express consent by checking “I have read and accept the privacy policy.”
Personal data will be kept for a period of two years from the moment they stop being processed, without prejudice to the exercise of the rights that assist you as an interested party.